Cancelation policies for High Season (from November to April): The Guest or Group has a limit of 15 days before arrival date to cancel a reservation with no charges. After this period, a charge of one night will be done or not refunded.
Cancelation policies for Low-Mid Season (from May to October): The Guest has a limit of 7 days before arrival date / Groups (ten or more rooms) have a limit of 15 days before arrival date for cancelations with no charges. After this period, a charge of one night will be done or not refunded.
No Show: If the Guest or Groupo does not arrive at the check in date, two nights of stay will be charge or not refunded.
Cancellation of stay: when the Guest or Group has to advance their departure date, two nights stay will be charged or not be refunded.
All of our services will be charged in Mexican Pesos and taxes included.
Non Refundable: rates with special promotion (NR) will be charged 100% or not refunded.
Change dates or rooms: subject to availability and change rate.
Change names: not allowed once the reservation is confirmed.
Groups: Bookings for ten or more rooms are considered as “Group”. Check list will be required one week before arrival.